Store Policy

Customer Care

I'm a small business owner who wants each and every order to be special for my customers. If you have any special requests then please email allthatglittersandsparkles20@gmail.com and I will try my utmost to support you with this. Please be reminded that all items come gift wrapped, making them the perfect gift. 

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Privacy & Safety

Your privacy is taken very seriously and we are continually working to ensure when browsing or shopping with us, your privacy is protected at all times. This information enables us to offer you a more personalised experience when shopping with us. We can then tailor content, information and offers so that it is more relevant for you, as well as improve the functionality of our website to make it overall a better, safer, and easier shopping experience. Our website contains links to other websites. This Privacy Policy only applies to this website, so when you access other websites via our links you should read their own privacy policies.

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Information is gathered about you when you interact with us in the following ways:

• Create a customer account

• Subscribe to our newsletter and/or enter your preference information via online form

• Enter any competitions, sign up to receive special offers or complete any surveys

• Use our online services and place orders via our website

• Engage with us on social media or any other digital advertising methods

• You provide information for website reviews

• Contact us via telephone, email, contact us form, live chat or postal

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What information we collect

Please note that we do not store any credit card details and we only share customer details with third parties in a secure way.

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The information we collect via this website includes:

1. Personal details that you type in and submit to us, such as name, address, email address, age, date of birth and gender

2. Your correspondence and communications with us; Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site and enables us to give you a better, more personalised experience on our website. This data is collected by cookies and similar technologies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. We use different types of cookies including Google Analytics which is a web analytics service provided by Google Inc. who set a cookie to collect standard internet log information and site visitor behaviour in order to evaluate use of our website and compile a report for us. Information about your use of our website and your IP address is transmitted to Google Inc and is used by us to evaluate use of our website, compile statistical reports on activity on our website and create profiles of aggregated visitors using Google Analytics demographics. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. To opt out of being tracked by Google Analytics please visit https://tools.google.com/dlpage/gaoptout

3. Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.

4. Your preferences and use of email updates, recorded by emails we send you via our email service provider (if you select to receive email updates on products and offers). You can opt out of these at any time by clicking the ‘unsubscribe’ link at the bottom of every email

5. We use digital marketing networks, ad exchanges and social media networks such as Facebook’s Audience Network and Google Network to advertise our products and services. Our retargeting will display relevant ads tailored to you based on areas of the website that you have visited, by placing a cookie on your device. This cookie does not give us access to your device. The cookie is used to allow us to identify whether an individual has visited a page and if so, show them related advertisements. Retargeting allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

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What we do with your information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and the General Data Protection Regulation.

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The details we collect will be used:

1. To process your order, to maintain accounts you hold with us, guarantee records and to provide after-sales service

2. To carry out security checks - this helps to protect you and us from fraudulent transactions

3. To comply with legal requirements

4. To manage customer service interactions with you

5. For marketing purposes – with your consent - we would like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. You may unsubscribe at any time.

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Sharing your data with other companies

The service providers with whom we share your personal information are:

• Email service provider to send our marketing emails

• Third party platforms such as Facebook, Instagram and Google for target advertisement

• Other service providers and advisors to us including companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal, property or financial advice and generally help us deliver our products and services to you or the organisation that you represent or for us to purchase them from you or the organisation you represent.

• Organisations who carry out research, analysis and/or data cleansing services.

• Governmental bodies, regulators, law enforcement agencies, security services, courts/tribunals and insurers including where we are required to do so in order to comply with our legal obligations and the administration of justice.

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Your rights

We will do our best to handle your personal data with care but if you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information including contact details are at www.ico.org.uk

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1. You can ask us what personal data we hold about you at any time

2. You can ask us to update and correct any out-of-date or incorrect information about you

3. You can ask us not to send you future marketing communications; We will then do our best to suppress your data from all direct marketing, although we will still keep it for processing your order, fulfilling customer service, after sale obligations, to enable us to comply with our legal obligations such as tax and audit obligations and to enforce or defend our legal rights

4. You can ask us to stop any processing of your personal information that is likely to cause damage or distress to you or anyone else

5. You can object to profiling without consent and you have the right to not have any significant decisions that will affect you taken solely by automated decision-making processes and the right to have decision taken by such automated decision-making process reviewed by an individual at this company

6. In certain circumstances you have the right to request that we erase your personal data; for example if the data is no longer necessary for the purpose for which we requested, and we will then do our best to suppress your data, although we will still keep it for processing your order, fulfilling customer service, after sale obligations, to enable us to comply with our legal obligations such as tax and audit obligations and to enforce or defend our legal rights

7. You can ask us to have your personal data provided to you by us in a structured, commonly used and machine-readable format and have the right to have that data transmitted to another data controller

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If you wish to take any of the steps outlined above you can always call us on 07805790583 or email allthatglittersandsparkles20@gmail.com.